Tuesday, April 14, 2009
ATT Strikes again
ATT has once again disconnected my 359-0503 Dragon's Table phone number, but i can still call out and I still have internet? How does this moron company make money?
Tuesday, April 7, 2009
AT&T is stoopid
In case anyone noticed Saturday and Sunday, anyone who tried to call The Dragon's Table got a disconnected message. AT&T strikes again. Last Thursday night my internet was cut by the phone company, when i called in about it on Friday I was told there had been a work order to cut it. Asked why, no one knew why there was a work order in the first place. Ooops our mistake, but gosh, itll take three business days to turn the internet back on. After many phone calls, I got them to say it would be back on Monday.
When i got back from sword fighting, there was a message waiting saying my new phone number was active. They turned off the number i've had for over 8 years and gave me a new one, and since the business office is closed on the weekends I had no phone. Only me, God and AT&T knew the new number. Thanks so much.
I was in the store at 6am monday morning to be sure i was calling the business office at 7am when it opened. 90 minutes later i had the original store number turned on but was still getting the run around about the internet. Finally I got a call saying that it would be on by 5pm. It wasnt, and the business office closes at 5pm.
Today, tuesday, I started the monkeygoround at 10am, and was told that the service was on. By 3pm we had established that no, it wasnt on, and I'm switching to Sprint if I dont have internet by the time i go home tonight. Finally, i got transferred to the secret Tier2 level of Tech support.
It took over an hour, but he finally got it up and running by 4:30.
Moral of the story? Utilities are impossible to bring to account; so it takes patience patience patience and a refusal to accept "not my department, we have procedures, and let me transfer you to someone who can help....."
bah
When i got back from sword fighting, there was a message waiting saying my new phone number was active. They turned off the number i've had for over 8 years and gave me a new one, and since the business office is closed on the weekends I had no phone. Only me, God and AT&T knew the new number. Thanks so much.
I was in the store at 6am monday morning to be sure i was calling the business office at 7am when it opened. 90 minutes later i had the original store number turned on but was still getting the run around about the internet. Finally I got a call saying that it would be on by 5pm. It wasnt, and the business office closes at 5pm.
Today, tuesday, I started the monkeygoround at 10am, and was told that the service was on. By 3pm we had established that no, it wasnt on, and I'm switching to Sprint if I dont have internet by the time i go home tonight. Finally, i got transferred to the secret Tier2 level of Tech support.
It took over an hour, but he finally got it up and running by 4:30.
Moral of the story? Utilities are impossible to bring to account; so it takes patience patience patience and a refusal to accept "not my department, we have procedures, and let me transfer you to someone who can help....."
bah
Subscribe to:
Posts (Atom)
